Wow44 Privacy Policy – Malaysia Personal Data Protection

1. Information We Collect

Wow44 only collects information that is strictly necessary to provide you with a safe, fair, and high-quality service. The following are the main categories of data we collect:

2. How We Collect Information

Your personal information is collected through various channels when you interact with the wow44 Platform:

• Account Registration — information you provide when registering a new account.
• KYC Verification — identity documents you upload for identity verification purposes.
• Financial Transactions — information collected when a deposit or withdrawal is processed.
• Platform Usage — data automatically generated when you use our website or app.
• Support Communication — information you share when contacting our support team.
• Cookies and Similar Technologies — data collected via cookies, web beacons, and server logs.

3. How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. wow44 uses your personal data for the following purposes:

• Provide, maintain, and improve the wow44 Platform's services.
• Verify your identity and meet legal compliance requirements (KYC/AML).
• Process deposits, withdrawals, and all financial transactions securely.
• Detect and prevent fraud, money laundering, and other illicit activities.
• Send important notifications related to your account, transactions, and security.
• Support programme Responsible Gaming and detect concerning betting patterns.
• Personalise your gaming experience and deliver relevant promotions to you.
• Comply with applicable legal and regulatory obligations.

4. Sharing Information with Third Parties

Wow44 does not sell, rent, or trade your personal information to any third party. However, we share data in limited and controlled situations as follows:

• Payment Service Providers — certified and trusted payment processors for handling your financial transactions.
• Game Providers — third-party game software providers that require access to certain data to ensure smooth gameplay.
• Regulatory Authorities — government authorities or regulatory bodies with the legal right to request certain information.
• Identity Verification — third-party identity verification services used in the KYC process.
• Law Enforcement — police or law enforcement agencies when required by law or court order.

All third parties we work with are required to comply with strict data protection standards and are only permitted to use your data for the specified purposes.

5. Security & Data Protection

Wow44 continuously invests in the latest security infrastructure to ensure your personal and financial data remains protected at all times. Our security measures include:

• 256-bit SSL/TLS Encryption for all data communications between your device and our servers.
• Encrypted password storage using a one-way hashing algorithm that cannot be decrypted.
• Two-factor authentication (2FA) available to all user accounts.
• Real-time activity monitoring to detect and respond to security threats promptly.
• Regular security audits by qualified independent cybersecurity firms.
• Strict internal access controls — only authorised staff may access users' personal data.

6. Use of Cookies & Tracking Technologies

Wow44 uses cookies and similar technologies to enhance your experience on our Platform. The types of cookies we use are as follows:

• Essential Cookies — required for core Platform functions such as login and session security.
• Performance Cookies — collects anonymous information about how you use the website to help us improve it.
• Functional Cookies — remembers your preferences such as language and display settings.
• Analytical Cookies — helps us understand usage patterns to improve the Platform's design and content.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the Platform.

7. Your Rights as a User

As a wow44 Platform user, you have the following rights regarding your personal data under Malaysia's PDPA and our policy:

To exercise any of the above rights, please contact the wow44 support team via Live Chat or email. We will process your request within 14 business days.

8. Data Retention Period

Wow44 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law.

• Active Account Data — retained for the duration your account is active and up to 5 years after account closure for compliance purposes.
• Financial Transaction Records — retained for a minimum of 7 years in accordance with financial and tax regulatory requirements.
• Communication Logs — retained for 2 years for dispute resolution and service improvement purposes.
• Technical Data & Server Logs — retained for 90 days and then automatically deleted.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

9. Child Protection

Wow44 Platform not intended for individuals under 18 years of age. We do not intentionally collect personal information from children or minors.

If you believe that a minor has provided us with personal information, please contact us immediately. We will take action to delete the relevant information without delay and close the associated account.

10. Amendments to the Privacy Policy

Wow44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Whenever this Policy is updated, the "Last Updated" date at the top of the page will be revised.

For significant amendments, we will notify you via your registered email or in-account notification at least 7 days before the changes take effect. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the updated Policy.

11. Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat 24/7: Directly through the wow44 Platform — the fastest way to get a response.
• Email: [email protected] (text display only)
• Response Time: We are committed to responding to all privacy enquiries within 48 business hours.